Canadian Health&Care Mall: Why Customers Are More Important than Business?
Though many online pharmacies look pretty much the same, each of them has features that make it different from hundreds of others. Speaking of Canadian Health and Care Mall we have features that make us different from thousands, and the way we treat our customers is one of them.
Let’s start with the fact that Canadian Health&Care Mall was created as a service that provides a fast and easy access to medications from different categories. It helps people around the globe address their health issues and get healthier faster. The level of provided service is always high as along with providing drugs we supply info on:
- clinical programs;
- diseases;
- pharmaceutical industry, etc.
In short, our customers and their satisfaction are the most important factors that we rely on in our job. And you can check it. We take pride of delivering only high quality medications, support, understanding and service. Our team members have learned to combine a personal approach and reliability to meet all customers’ needs and match their expectations.
What Does a Modern Customer Really Want?
Many modern drugstores, both local and online, are looking for the answer. Unfortunately, time passes by at a very high speed and whenever they come closer to the puzzle solution, its picture changes. Not to drag behind a modern customer HealthCare Store has defined its own formula: we develop alongside with our customers, so we are always well-informed.
Being successful business owners we have asked this question more than once: ‘Are there any essential factors that make a customer refuse from one drugstore and turn to its competitor?’ Latest studies have revealed the truth that others are looking for: whenever the price is not the major issue, then customer service remains that top aspect that makes a consumer start considering turning to a store.
Here are the basic secondary reasons WHY:
- trust;
- working hours;
- accuracy;
- range of medications (categories and types);
- cleanliness;
- security;
- privacy;
- mailing/chat options.
These eight reasons made us think over the major or so-called key principles that could make clients choose the pharmacy. And this is the result that we came to before we started working:
Customers are more important than business when the pharmacy team is looking for all possible ways to work like a dream. Eventually, all actions become visible and worth, even if most of efforts remain behind the scenes.
It’s of top importance to pick the right attitude. The way each worker thinks about customers as well as the way he treats them is highly significant. There’s a notion of a shining attitude that is contagious and shows the high quality of work.
When customers are really important they get the most positive ordering and buying experience. Whenever a question arises, he/she is free to address the FAQs section or send an e-mail to a website’s professional (either a technician or a pharmacist/physician).
Why do above 80% of customers return for repeated order? It’s because they do remember what happened the previous time and pharmacy’s high standards helped them get better. It’s better not just to meet all expectations, yet also to apply efforts and exceed them.
We always improve it. What for? Addressing an online source of medications most customers just what to spend less time. CHCM team works on minimizing wait time regularly. We implement different refill technologies along with synchronization programs that are really helpful. We do understand that waiting is inevitable, yet we introduce new improvements to allow our clients spending a couple of minutes on choosing, ordering and paying.
It’s perhaps the toughest aspect as very often the shipping time doesn’t depend on staff. The only possible way out is to cooperate with world’s most reliable delivery companies that work overseas too. And this is what we actually do.
What Can a Canadian Health&Care Mall Customer Expect?
To start with, we offer a lot more than other popular stores. Our work is based on combination of different approaches into one instead of choosing a single approach out of dozens. A wise and professional combination is a bonus for customers, rather than the business, however, as our experience shows: it works for both sides.
The notion of a reputable online pharmacy is a tricky thing these days. Canadian Health and Care Mall has witnessed the success and losses of many so-called reliable drug stores and we know that most of them can’t last even a year, not speaking of decades. Unlike those of other stores, our clients can find us in ratings that make their judgments relying on:
- service history;
- reliability;
- standards;
- background information;
- reviews and feedback;
- quality of medications
- licensing requirements.
There’s a quite usual question that interests most of our clients: ‘Why generics?’ Too many reasons made us address these types of drugs, namely their low cost but high quality, different dosage types and safety, and of course their efficacy that doesn’t yield an inch to brand medications.
Most online pharmacies turn to generics that are cheaper than those you can find here, yet there’s a huge difference between what they and we offer. The quality of a generic depends on the place it was manufactured at and the compounds it was made of. It took much time to find really reliable pharmaceutical manufacturers, however, we succeeded. Today we have categorized generics that are supplied by world-known and trustworthy manufacturers that save people from around the globe demanding lower prices.
Unfortunately, these are the typical features that most Canadian pharmacies never offer. Here at CHCM we let you speak with a licensed and experienced pharmacist or physician, if there are any questions. Why? We do understand that before buying any drug you are to be well-informed about its reputation, prescription aspects, intake, possible side effects or complications, if any. Our licensed pharmacist is available 24/7 via an e-mail form. Specify your question and you’ll surely receive the answer that you are looking for.
As our service keeps developing to meet new standards and expectations, changes do happen, and pretty regularly. You might have heard a lot about how others act, yet we have created our own procedure: we inform customers of what is about to be expected in the nearest future.
While buying you are asked to provide some personal information like name and address, phone number and email address. The latter one will allow us letting you know about different new options, additions, medications, special discounts and others. After subscribing to newsletters you will know more and will lose your chances for discounts and bargains.
Discounts always allow moving forward in the treatment process. Thinking about how much money one can save is quite OK, yet not all pharmacies provide them OR their special offers are limited. Canadian Health and Care Mall www.canadahealthcaremall.com is the right place for patients who need to buy more and want to save more. We provide both rather slight discounts on available drugs and deeper offers on really large orders. We never make customers buy in bulk, we just allow buying much larger quantities of medications and forget about the need to order more often than they usually do.
Any time when you decide purchasing in really large quantities, we are ready to bend before your wishes: if there’s no available discount or coupon on the website, contact our support team and find out whether it’s possible or not for you to have your personal discounts or offers.
There’s always some amount of personal information (data) that’s normally required for transaction, ordering, shipping, etc. Modern pharmacies talk much about the way they protect your data, yet no one provides clear proofs and that’s why that’s not hard to find customer’s PI available online (sold, copied, used).
CHCM always makes it clear how we protect the data that you’ve entrusted to us. We don’t sell or rent it, share or copy for needs others than order making and delivering. We don’t work with third parties that may demand information of yours for their own purposes, even if they insist it’s legal. Please, go to our Privacy section and learn more about how we secure your personal and financial data, how it is stored and when/where it is used.
For more questions and detailed information, contact us and we will gladly answer the questions you have.
Why So Much Attention Is Paid to Customer Support?
The answer is pretty clear: customer support/service was, is and will always be of top importance both to the organization and its clients. There are many reasons why. We share the top ones:
- customer service helps in pharmacy identification: a good customer service differentiates a company from the closest competitors. When you browse the web pages with identical drugs, it’s difficult to learn which of stores is better. According to the latest researches, more than 85% of buyers believe that the one with the customer service offer is better, even if they never use this very offer;
- company with poor customer service loses customers rather than gains them: and it happens even if pharmacy’s medications are really great and affordable. The information offered on the website is never enough. More and more questions occur daily, and a patient is always looking for a professional to answer it. If the pharmacy is unable to offer one, a potential client chooses its closest competitor;
- two-way cooperation: not only a customer, but a team worker learns something new: a buyer gets to know more about the drug and its effects (whatever they are) and a pharmacist (or technician in case of a question that is technical in nature) finds out what a modern customer is interested in, what info the service lacks, what other possible medications could be added into one of the categories. This is why CHCM team always asks its clients inform them of the smallest non-fitments, troublesome aspects or failures. Your messages improve our work and your health;
- benefits for prevention and quick solution: customer service is not for inquiries only, it’s also for complaints. And it’s really hard to say what is more expected: a praise or complaint? The first one brings satisfaction and understanding that whatever we do is right. The latter one is a hint on imperfections and a chance to work better.
And of course, there’s the benefit for us. We never hide the fact that a good customer support we provide allows us benefiting from profits and great sales. But they are possible and real only because all our customers are satisfied. This is why we call it a two-way cooperation.
Is the Customer Always Right?
This is a kind of an old-fashioned statement. A five-minute Internet search will give you numerous reasons why the customer is ALWAYS/NOT ALWAYS right. How do we at Canadian Health&Care Mall treat this statement? The customer can always use his right for high quality medication, yet it doesn’t mean that he’s always right while choosing drugs.
We never tend towards rubbing your nose in your mistakes and failures, because we have created Canadian Health&Care Mall www.canadahealthcaremall.com to help, not to judge. CHCM is a customer-focused and very friendly environment. We do realize that a customer makes mistakes not because he’s stubborn or not willing to learn a thing, but because he had no chance or time to improve his medical/technical knowledge.
Health&Care Mall team puts clients’ satisfaction above all. We apply all effort to improve our relationship with customers and support regular and new members of a customer-focused environment. Our team is here for you both in your bad and good times, because you and your health are more important than any business ever.
